Terms of Service
Last updated: November 13, 2026
These Terms of Service ("Terms") govern all purchases from Flecha Books
LLC, an Ohio limited liability company ("Flecha Books", "we", "us" or
"our"), whether made through our online store or through a third-party
sales channel, including an AI agent or other automated assistant
acting on your behalf. By using our store or placing an order, you
agree to these Terms, our Refunds and Returns Policy and our Privacy
Policy, which form part of these Terms.
PLEASE NOTE: ALL SALES ARE FINAL, EXCEPT AS DESCRIBED IN OUR REFUNDS
AND RETURNS POLICY.
Business address:
Flecha Books LLC
1 Hopkins Ter
Goshen, NY 10924
USA
info@flechabooks.com
1. Eligibility
You must be at least 18 years old, or the age of majority where you
live, to place an order. If you are younger, you may place an order only
with the involvement of a parent or guardian who agrees to these Terms.
2. Products and descriptions
Flecha Books publishes and sells books and related printed matter. We
make reasonable efforts to ensure that product descriptions, images,
prices and availability are accurate.
Our publications are physical, often hand-finished and produced in
limited runs. Colours, paper, printing, binding and finishing may vary
slightly between copies and may look different on screen or in
photographs. Such variations are a characteristic of the work and are
not defects. Edition numbers, specific copies and variants are allocated
at our discretion unless a specific number, copy or variant is expressly
offered on the product page.
All products are offered subject to availability. We may limit
quantities per customer, per household or per order, and may decline
orders that appear to be placed for resale.
3. Orders placed through AI agents and third-party channels
You may place an order through an AI agent, automated assistant or
other third-party interface that is authorised to complete purchases on
your behalf ("Agent"). If you do:
- the order is treated as placed by you, and you are bound by these
Terms as if you had placed it yourself;
- you are responsible for the items, quantities, shipping address,
shipping method and other selections the Agent submits, and for
reviewing the order details before confirming the purchase;
- orders placed by an Agent in error or outside your intentions are
not grounds for a refund, return or cancellation; and
- the Agent is provided by a third party, not by Flecha Books. We are
not responsible for the Agent's performance, availability,
recommendations or any information it presents about our products
that differs from our own product pages and policies. If there is a
conflict, our product pages and these Terms prevail.
4. Orders and acceptance
When you place an order, you are making an offer to buy the selected
products. A contract is formed when your payment is successfully taken.
From that point the order is final and cannot be cancelled by you,
except as set out in our Refunds and Returns Policy.
Even after an order is formed, we may decline or cancel it, in whole or
in part, including in
cases of suspected fraud, payment issues, pricing or listing errors,
quantity limits or product unavailability. If we cancel an order after
payment has been taken, we will refund the amount paid for the cancelled
items to the original payment method.
5. Prices, payment and taxes
Prices are shown in US dollars unless otherwise stated. We may correct
errors in prices or descriptions at any time, including after an order
has been placed. If the correct price is higher, we will contact you
before dispatch, and you may either accept the correct price or cancel
the order for a full refund.
Payment is processed by Stripe and the payment methods made available
at checkout. Payment is taken when you place your order, including for
pre-orders.
We collect sales tax where we are required to. For orders shipped
outside the United States, you are responsible for import duties,
customs charges, taxes and carrier clearance fees imposed by the
destination country. These charges are not included in our prices
unless checkout states otherwise. Orders refused because of these
charges are handled under our Refunds and Returns Policy.
6. Shipping, title and risk of loss
Orders are dispatched from New York, USA, by USPS or UPS. We usually
need 1–3 business days to prepare an in-stock order for dispatch. This
does not include carrier transit time. Pre-orders ship on or around the
estimated date shown on the product page.
Delivery estimates are not guaranteed. Transit times may be affected by
carrier operations, customs, weather and other events outside our
control.
Title to and risk of loss of the products pass to you when we deliver
the order to the carrier. We will nevertheless assist you with any
carrier claim and will act as described in our Refunds and Returns
Policy for orders lost in transit.
If we cannot dispatch an order within the time stated, or within 30
days if no time is stated, we will notify you and give you the option
to accept a revised dispatch date or cancel the order for a full
refund.
7. Returns, refunds and cancellations
All sales are final. The exceptions, including damaged, defective,
incorrect and lost items, are set out in our Refunds and Returns Policy.
Please contact us at info@flechabooks.com before starting a payment
dispute or chargeback, so we can try to resolve the issue directly.
8. Warranty disclaimer
EXCEPT AS EXPRESSLY STATED IN OUR REFUNDS AND RETURNS POLICY, AND TO THE
FULLEST EXTENT PERMITTED BY LAW, PRODUCTS AND THE STORE ARE PROVIDED "AS
IS" AND "AS AVAILABLE", AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT. YOUR REMEDIES FOR DAMAGED,
DEFECTIVE, INCORRECT OR LOST ITEMS ARE THOSE SET OUT IN OUR REFUNDS AND
RETURNS POLICY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED
WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.
9. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, FLECHA BOOKS AND ITS MEMBERS,
MANAGERS, EMPLOYEES AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF
PROFITS, DATA OR GOODWILL, ARISING OUT OF OR RELATING TO THE STORE, YOUR
ORDER OR THESE TERMS. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF
OR RELATING TO AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT
ORDER.
Nothing in these Terms excludes or limits liability that cannot lawfully
be excluded or limited.
10. Intellectual property
Content on the Flecha Books store and in our publications, including
text, photographs, product imagery, graphics, logos and design, is
owned by or licensed to Flecha Books or the relevant rights holder. You
may not reproduce, distribute, modify, publish or commercially exploit
it without prior written permission, except where permitted by law.
Buying a book or other product does not transfer copyright or any other
intellectual-property right in its contents.
You may not use our product listings, images or descriptions to train
machine-learning models, or copy or scrape them in bulk, without our
written permission. This does not restrict an Agent from accessing our
listings to complete a purchase on your behalf.
11. Acceptable use
You agree not to misuse the store, interfere with its operation,
attempt unauthorised access, place fraudulent orders, or use the store
or an Agent for any unlawful purpose.
12. Force majeure
We are not liable for any delay or failure to perform caused by events
outside our reasonable control, including carrier disruption, customs
delays, supplier or printer delays, natural disasters, strikes, or
government action.
13. Disputes and governing law
If you have a concern, contact us at info@flechabooks.com first. Most
issues can be resolved informally, and you agree to give us 30 days to
try to do so before starting any formal proceeding.
These Terms are governed by the laws of the State of New York, without
regard to conflict-of-law principles. Subject to the next sentence, any
legal proceeding relating to these Terms or your order must be brought
in the state or federal courts located in Orange County, New York, and
you consent to their jurisdiction. Either party may bring an individual
claim in small-claims court where the claim qualifies.
If you are a consumer outside the United States, you also benefit from
any mandatory protections of the law of the country where you live, and
nothing in this section deprives you of them.
14. General
These Terms, together with the policies referred to in them, are the
entire agreement between you and us about your purchase. If any
provision is found unenforceable, the rest remains in effect. Our
failure to enforce a provision is not a waiver. We may assign our rights
under these Terms; you may not assign yours without our written consent.
15. Changes to these Terms
We may update these Terms from time to time. The version in effect when
you place your order applies to that order. The current version is
posted on this page with its updated date.
16. Contact
Flecha Books LLC
1 Hopkins Ter
Goshen, NY 10924
USA
info@flechabooks.com