Refunds and Returns Policy 

Last updated: November 13, 2026  Flecha Books LLC ("Flecha Books", "we", "us" or "our") is an independent publisher of carefully produced art and design books, including limited-edition and hand-finished publications. This policy forms part of our Terms of Service and applies to all orders, whether placed through our online store or through a third-party channel, including an AI agent or other automated assistant acting on your behalf.  1. All sales are final  All sales are final. We do not accept returns, exchanges or cancellations for change of mind, incorrect purchasing decisions, personal preference, duplicate or mistaken orders, or orders placed by an AI agent or other automated assistant on your behalf.  Please review product descriptions, edition details, prices and shipping information carefully before placing an order. If you have a question about a publication, contact us at info@flechabooks.com before you buy.  The only exceptions are those described in this policy and any rights that cannot be excluded under applicable law.  2. Damaged, defective or incorrect items  We take care in producing, packing and shipping our publications. If your order arrives damaged, defective or different from the item you purchased, email info@flechabooks.com within 7 days of delivery and include:  -   your order number; -   a description of the issue; and -   photographs of the item, the outer packaging and the shipping label.  Please keep the item and all packaging until we have reviewed your claim. Claims reported after 7 days, or without the information above, may not be eligible for a remedy under this policy. This does not affect any rights you have under applicable law.  If we confirm the issue, we will, at our option, send a replacement copy or refund the price paid for the affected item, including original shipping charges for that item. If a replacement is not available, we will refund the price paid. If we ask you to return the item, we will provide a prepaid return label or reimburse reasonable return postage.  The following are not defects:  -   minor variations in colour, paper, binding, printing or finishing     that are characteristic of hand-finished, limited-edition or     small-run printed matter, or that are described on the product page; -   differences between how an item appears on screen and in person; -   the specific edition number, copy or variant you receive, unless a     specific number, copy or variant was expressly sold to you; and -   minor wear to outer packaging that does not damage the item itself.  3. Lost, delayed or undelivered orders  Tracking information is provided when available. If your tracking shows no movement for an extended period, or your order has not arrived within a reasonable time of the estimated delivery date, contact us and we will open an enquiry with the carrier.  If tracking shows that your order was delivered but you have not received it, contact us within 7 days of the delivery date. We will work with the carrier to investigate. We are not responsible for parcels that the carrier confirms were delivered to the shipping address provided at checkout, but we will assist with any carrier claim.  If the carrier confirms that a parcel was lost in transit, we will send a replacement or, if a replacement is not available, refund the price paid.  4. Incorrect addresses, refused and returned parcels  You are responsible for providing a complete and accurate shipping address, including where an order is placed through an AI agent or other third-party channel. We are not responsible for orders delayed, misdelivered or lost because of an incorrect or incomplete address.  If a parcel is returned to us because it was undeliverable, unclaimed or refused, we will contact you. We may re-ship it after you pay the additional shipping cost, or refund the price of the goods less the original shipping charges and any return charges we incur.  5. Cancelling before dispatch  All orders are final once placed. If you contact us before your order has been dispatched, we may, at our discretion, cancel it and refund the amount paid, but we are not required to do so.  6. Pre-orders  Pre-order items are charged when the order is placed. The estimated dispatch date is shown on the product page.  If we cannot dispatch a pre-order by its estimated date, we will notify you before that date and give you a revised estimate. You may then either accept the new date or cancel the order for a full refund. If you do not cancel, we will treat the revised date as accepted. Apart from this, pre-orders are final once placed.  If an order contains both pre-order and in-stock items, the whole order will normally ship when the pre-order item is ready. To receive in-stock items sooner, place separate orders.  7. Custom and commissioned work  Custom, personalised or commissioned publications are produced to specifications agreed with the customer and cannot be cancelled, returned or refunded once production has begun, except where an item is defective or does not match the agreed specifications.  8. How refunds are made  Approved refunds are issued to the original payment method, normally within 7 business days of approval. The time for the funds to appear depends on your bank or card issuer.  9. Contact us before opening a payment dispute  If you have a problem with an order, please contact us at info@flechabooks.com first. We can usually resolve issues more quickly than a card dispute or chargeback.  10. Orders shipped outside the United States  This policy applies in full to orders shipped outside the United States, except where the law of the country of delivery gives you rights that cannot be excluded.  Customers in the European Union and United Kingdom: if you are a consumer, you may withdraw from (or, in the UK, cancel) an online purchase within 14 days of the day you, or a person you name, receive the goods, without giving a reason. To do so, tell us clearly within that period, by email to info@flechabooks.com, with your order number. You must send the goods back within 14 days of telling us. You pay the direct cost of returning them. We will refund the price of the goods and the cost of the least expensive standard delivery we offered within 14 days of receiving your withdrawal notice, but we may withhold the refund until we receive the goods or you show proof that you have sent them. You may be liable for any reduction in value caused by handling beyond what is necessary to establish the nature and characteristics of the goods. This right does not apply to goods made to your specifications or clearly personalised.  11. Returns address  Do not send any item back to us without contacting us first. We will give you return instructions. Items sent without prior authorisation may be refused.  Returns address:  Flecha Books LLC 1 Hopkins Ter Goshen, NY 10924 USA  12. Your rights under law  Nothing in this policy excludes or limits any right or remedy that cannot lawfully be excluded or limited.  Contact  Flecha Books LLC 1 Hopkins Ter Goshen, NY 10924 USA  info@flechabooks.com