Privacy Policy
Last updated: November 13, 2026 This Privacy Policy explains how Flecha Books LLC ("Flecha Books", "we", "us" or "our") collects, uses and shares personal information when you visit our online store or buy from us, including through an AI agent or other third-party sales channel. Flecha Books LLC 1 Hopkins Ter Goshen, NY 10924 USA For privacy questions or requests, contact info@flechabooks.com. 1. Information we collect - Contact and order information: your name, billing and shipping addresses, email address, telephone number if provided, the products you order and your order history. - Payment information: transaction details needed to process your purchase. Card and other payment details are collected and processed by Stripe. We do not receive or store full card numbers. - Communications: information you give us when you contact us about an order, return, refund or other enquiry. - Website and device information: technical information such as your IP address, browser and device type, pages viewed and how you interact with our store, collected through cookies and similar technologies provided by Squarespace. - Information from AI agents and other sales channels: if you buy from us through an AI agent or other third-party interface, we receive the order, contact, shipping and payment-status information needed to complete your purchase from that service and from Stripe. Please do not send us sensitive personal information unless it is necessary to resolve a specific enquiry. 2. How we use your information - To process, fulfil and deliver orders, including pre-orders. - To take payments and issue refunds. - To send order confirmations, shipping updates and other transactional messages. - To respond to enquiries and handle claims, disputes and chargebacks. - To prevent fraud and keep our store secure. - To operate, maintain and improve our store. - To keep business, accounting and tax records. - To comply with legal obligations and enforce our Terms of Service. We do not use your information for marketing emails unless you have signed up to receive them. You can unsubscribe at any time using the link in any marketing email. 3. How we share information We share personal information only as needed to run our business: - Squarespace, our website and e-commerce platform. - Stripe, our payment processor, which also facilitates purchases made through AI agents and other channels connected to Stripe. - AI agent and sales-channel providers, when you buy through them, to the extent needed to complete your order and send you order status information. These providers handle your information under their own privacy policies. - USPS and UPS, which receive the name, address and contact details needed to deliver your order. - Professional advisers, such as accountants and lawyers, where necessary. - Authorities or other parties where required by law, to respond to legal process, to protect our rights or to address fraud or security issues. - A buyer or successor, if our business or assets are sold or transferred. We do not sell your personal information, and we do not share it for cross-context behavioural advertising. 4. Cookies, analytics and Do Not Track Our store is hosted on Squarespace, which uses cookies and similar technologies for essential site functions, security, performance and analytics. You can manage cookies through any consent controls on the site and through your browser settings. Blocking some cookies may affect how the store works. Our store does not currently respond to "Do Not Track" browser signals. 5. Data security We use reasonable safeguards, and rely on our service providers' security measures, to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. 6. Data retention We keep personal information for as long as reasonably necessary for the purposes in this policy, including fulfilling orders, handling claims and disputes, and meeting legal, tax and accounting obligations. When it is no longer needed, we delete it or handle it in accordance with applicable law. 7. Your choices and rights You may ask us to access, correct or delete the personal information we hold about you by emailing info@flechabooks.com. Depending on the state or country where you live, you may have additional rights under applicable law. We may need to verify your identity before responding, and some information may be retained where the law requires or permits it. 8. Customers outside the United States We are based in the United States, and your information is processed and stored in the United States and in other countries where our service providers operate. Where the law of your country gives you rights over your personal information, including the right to complain to your local data-protection authority, you may exercise them by contacting us. 9. Children's privacy Our store is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it. 10. Changes to this policy We may update this Privacy Policy from time to time. The current version is posted on this page with its updated date. If we make material changes, we will update the date and, where appropriate, notify you. 11. Contact Flecha Books LLC 1 Hopkins Ter Goshen, NY 10924 USA info@flechabooks.com